3 Steps to Hiring Customer Service Rock Stars

| HR and Management Tips

customer service rock star playing a guitar

No matter the product or service being offered, having the ability to deliver amazing customer service is something that all companies need if they want to thrive in today’s highly competitive landscape. Dishing out bad customer service will make your customers run away and never look back. It’s true that some customer service functions are […]


CT Workplace Privacy – Knowing Employer/Employee Rights

| Career Tips HR and Management Tips

workplace privacy - looking through the keyhole

With the topic of online privacy so hot in the news these days, it’s a good time to talk about it from an employer/employee standpoint. What rights do Connecticut employers and employees have when it comes to workplace privacy? Let’s look at two Connecticut Department of Labor workplace laws which relate to employer surveillance and […]


3 Ways to Fix Employee Turnover

| HR and Management Tips

fix employee turnover - many people walking out the door

Employee turnover is something that companies of any size and industry need to keep a close eye on. And if you fail to fix employee turnover in your organization, the side effects can be dangerous: Loss of time and money. It’s more expensive for an employer to replace good talent than it is to retain […]


10 Smart Employee Recruitment Tips for Your Organization

| HR and Management Tips

employee recruitment tips - get people knocking on your door

When recruiting employees for your organization, it’s unrealistic to think that only the resumes of A+ talent will magically fall across your desk. Among other things, it takes a good reputation and good old-fashioned hard work to ensure that the best candidates are recruited to your organization. Here are 10 employee recruitment tips to consider […]


Great Matches = Great Hires! Here’s How to Get Yours.

| HR and Management Tips

employment agency - teamwork

  Employers don’t have to go it alone when it comes to their hiring their workforce. In fact, using the support of an outside party, like an employment agency, can deliver big benefits – cost savings, time savings, expertise, better candidate matches and better hires. Because of the benefits they offer, it’s no surprise that […]


Make Your Job Posting Stand out with SEO and SEM (Webinar)

| HR and Management Tips

job applicants waiting for a job interview

(This is a guest post by Ira S. Wolfe of Success Performance Solutions.)   For decades, posting a job opening was a relatively simple task­. All a recruiter had to do was share the job description across the appropriate channels and candidates came pouring in. Today, the competition for talent is fierce and writing content […]


Closing the Skills Gap with Apprenticeship Programs

| Career Tips HR and Management Tips

apprenticeship programs - energy worker

As more Baby Boomers retire, the skills gap continues to plague many states across the country. Some employers are looking to apprenticeship programs as one way to secure their next generation of employees. According to the National Skills Coalition, close to half of all jobs in the state of Connecticut are considered ‘middle skill’ – […]


Here’s What the Workforce of the Future Looks Like

| HR and Management Tips

workforce trends - workforce of the future

Wouldn’t it be great if life came with a crystal ball? Companies and their team of HR specialists probably wish the same when trying to predict what the future holds when it comes to workforce trends. But even without a Magic 8 ball, each year brings more definitive signs of what companies can expect to […]


5 Tips for Writing Your Best Cover Letter Ever

| A.R. Mazzotta HR and Management Tips

5 Tips for writing your best cover letter ever

For all the 2018 job seekers out there, cover letters are still an important piece of the submission process when applying for a new job. So, unless you’re told not to include a cover letter with your resume, you should include one – and make sure it stands out from the crowd. Here are 5 […]