4 Characteristics of Exceptional Call Center Reps

By | | A.R. Mazzotta News

It’s happened to every one of us. We reach a customer service representative whose professionalism, knowledge, and pleasant helpfulness masterfully handles every detail of our dilemma. The encounter is so satisfying that a warm glow presides over the rest of our day. Unfortunately, we’ve all experienced the flip side as well. As luck would have […]


The Ins and Outs of Reference Checks

By | | HR and Management Tips

Are reference checks still relevant in 2021? While much has changed across the hiring landscape, following 2020’s landmark unemployment and the resulting shift to remote work, one element of the equation that has not changed is the importance of reference checks. Unfortunately, candidates are not always truthful on resumes. In fact, more than half of […]


3 Tips for Eliminating Bias in the Recruitment Process

By | | A.R. Mazzotta News

Hire the best and the brightest and slide them into right-fit positions. That’s the goal of every company, representing every industry across this great nation. But bias, both the conscious and the unconscious variety, can interfere with this goal. While human nature possesses a degree of unconscious bias, this culprit can be a definite hindrance […]


New Benefits Package

By | | A.R. Mazzotta News

Big news!  A.R. Mazzotta Employment Specialists rolls out a new benefits package full of goodies for temporary and contract employees. We have always believed in treating employees with respect and appreciation.  Temporary and contract employees deserve to be valued just as much as regular employees.  So, We will provide all full-time employees working on temporary […]


Is Warehouse Management for You?

By | | Career Tips

You’re considering a career in warehouse management. Fabulous. If logistics and supply chain movement and the ins and outs of warehouse traffic interest you, then a career in warehouse management may be right up your alley. While this sector had enjoyed a steady incline for the past decade, demand for warehouse space surged as e-commerce […]


How to Coach Remote Employees

By | | HR and Management Tips

“I absolutely believe that people, unless coached, never reach their full potential.”     Bob Nardelli, CEO, Home Depot– Coaching works. Just ask today’s leaders who have spurred their employees and organizations to bigger and better things by utilizing the fine art of coaching. But with workforces across the nation going virtual, how will that impact the […]


4 Ways to Show Appreciation to Your Remote Workforce

By | | HR and Management Tips

Demonstrating appreciation for your organization’s employees can easily fall victim to the busyness of day-to-day operations. The best of intentions to make appreciation a priority can evaporate faster than water puddles on a scorching ninety-five-degree day—and that’s under normal circumstances. Now, that the pandemic has scattered the workforce to remote locations, it takes even more […]


Put A Little Spring in Your Career 

By | | Career Tips

Have we ever longed for spring as profoundly as we do in 2021? As we continue to emerge from the pandemic, we grasp the longer days a little tighter than in previous years. We cling more closely to the promise of warmer temperatures. We burst forth from our homes into the sunshine with a bit […]


Will a Remote Workforce Save Me Money?

By | | HR and Management Tips

“The pandemic left organizations with little choice but to participate in the world’s largest work-from-home experiment – and now the world of work may never be the same again.”  – getAbstract National Survey As the country continues to reopen in the coming months, millions of office workers will return to an in-person, onsite location. Or […]