3 Tips for Ramping Up Your Customer Service Skills

By | | A.R. Mazzotta News

The jury is in with a unanimous verdict—customer service skills matter. In part one, we discussed some basics of customer service as a soft skill. Today, we’re sharing tips on how to improve your customer service skills. Why? Because, regardless of the type of job you’re in the market for, time spent ramping up the […]


Why Every Candidate Needs Customer Service Skills

By | | HR and Management Tips

“Customer service should not be a department; it should be the entire company.” –Tony Hsieh, CEO of Zappos Thanks to the great employment shake-up of 2020—a.k.a. the havoc wreaked on the job market due to the COVID-19 pandemic—a job search is unexpectedly in your immediate future. It’s time to refresh your resume, brush up on […]


Making the Most of Labor Day Weekend

By | | A.R. Mazzotta News

“No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.” – Dr. Martin Luther King, Jr. In 1889, Connecticut joined a growing number of states in an official salute to the American worker by designating the first Monday in September as Labor Day. Connecticut’s first official Labor Day celebration received lackluster reviews […]


Hiring for Cultural Fit: The HOW and the WHY 

By | | HR and Management Tips

Everything your company does tells a piece of your “who we are” story. Every single exchange and interaction from the way telephone callers are greeted to the break room routine to the social life within the company to the approach to hierarchy, teamwork, and yes, even the configuration of the parking lot speaks to the […]


10 Strategies for Making the Warehouse a Safe Place

By | | HR and Management Tips

Due to the strenuous nature of the work and the high-risk activities involved, warehouse employees face safety challenges daily. Where do most warehouse accidents occur? Loading docks Forklifts Conveyors Materials storage Manual lifting and handling These warehouse locations and activities result in slips, trips, and falls as well as lifting, pushing, pulling, or reaching-related injuries. OSHA […]


Back-to-School Tips for Families

By | | Career Tips

While plans are moving forward to resume an in-person school session for the 2020-21 academic year, those plans may be revised before the school doors open in the final days of August. But whether classes resume inside the walls of school buildings across Connecticut or continue within homes, these tips will help the entire family […]


5 Office Skills that Spell Success

By | | Career Tips

Where would the world be without the men and women who make offices everywhere run efficiently? We can, with certainty, declare that office workers are “essential” across every facet of the workforce. Whether the “office” remains on-site at the business’s physical location or has transitioned into a work-from-home scenario, the same qualities and abilities are […]


Quickly Explain the Gap in Your Resume

By | | Career Tips

Gaps on a resume don’t have to be a dealbreaker, but it’s essential to address them head-on. When you walk into an interview, you know that you have a resume gap that will be brought up by the interviewer. Take the time to plan how you will speak about it. If you just hope they […]


5 Management Mistakes You’re Overlooking

By | | HR and Management Tips

Professionals move into management positions for a variety of reasons. Management might seem like the next logical career step, or new managers are excited by the prospect of motivating others to succeed. While they may start with the best intentions, it’s important to note that more than half of new managers fail. If you have […]


The Top 3 Reasons You Should Take a Temporary Position

By | | Career Tips

When you’re looking for work, you may be tempted to skip over temporary employment opportunities. After all, your need for a job isn’t temporary. What advantages do these kinds of roles have to offer? In many cases, temporary jobs can be a smart career option. Here’s what you need to know about the place temporary […]