Up until a few years ago, job boards were the “latest and greatest” way to connect with job seekers.  The advent of smart phones, free online video technology and social media, however, has created yet another paradigm shift in recruiting.

While job boards should remain part of your recruiting mix, consider incorporating the following emerging media to attract and recruit the best talent:

Remote Interviews

Online interview technology has revolutionized the hiring process.  This cost-effective tool allows you to rapidly connect with viable candidates anywhere, while greatly simplifying interviewing logistics.  Instead of spending valuable time and money on travel, you can now use services like Skype and TokBox to virtually meet applicants and determine their potential early on in the recruiting process.

Mobile Technology

According to statistics from Pew Research Center, 83 percent of Americans own cell phones.  Nearly half of them (44 percent) use their mobile devices to get access to the internet.  Leverage mobile technology to reach potential job seekers anytime, anywhere by sending text alerts about your job openings and recruiting events.  Additionally, you may want to consider making your website more “smart phone friendly,” so that it facilitates the job search and application processes.

Video

Digital video enables you to get your company’s message across like no social media tool can.  By allowing candidates to literally see and hear what the true employee experience is like, video offers a powerful way to influence and engage potential candidates:

• Use online videos to enrich your online job postings.
• Add video clips of your offices, production facilities, etc.
• Interview current employees about what it’s like working for your organization.
• Demonstrate ways you take care of your employees, work for the greater good and/or stay on the cutting edge of your industry.

To ensure your videos are viewed, add them to your homepage, job postings and social media, or use QR codes to direct job seekers to them.

Twitter

Twitter can help you contact candidates in real time by instantly broadcasting or “tweeting” available jobs.  If you have a Twitter account:

• Search for relevant hashtags that qualified candidates might be using and integrate them into your tweets.  Tools like Search.Twitter.com, Twubs and Tagalus can help you identify hashtags your target candidates may be using.
• Shout out new job listings.  Services like jobshouts.com and jobamatic.com allow you to automatically feed new job listings to your Twitter account.  You can even add custom prefixes and hashtags to make the content more user-friendly and searchable.

Recruiting technology will continue to evolve at a rapid pace. If, like many employers, you find this rate of change intimidating, remember that you don’t have to go it alone. As a leading Connecticut employment agency with over 40 years of experience, A.R. Mazzotta can help you win the war for talent.

With offices in Westbrook, Middletown and Wallingford, we are strategically located to provide you with the most highly-qualified and trained professionals available throughout Connecticut. Contact us today!

Promoting diversity in the workplace is vital for a number of reasons:

• It helps organizations actively identify and remove barriers to equal opportunities in all aspects of employment, including recruiting, hiring, promoting, retaining and developing professionals.
• It improves workplace cultures and team performance, by helping employees and managers alike to overcome long-held stereotypes and misconceptions.
• It encourages employers to develop and retain diverse, competitive workforces that draw on the talents of all parts of our society.

But while today’s typical workplace may be generally more welcoming and accepting than one of generations past, many employers and workers still struggle with issues of diversity and tolerance.  For a variety of reasons, employees still feel excluded from certain occupations – regardless of their qualifications and experience.

The harsh reality?  Discrimination on the job occurs every day.  Factors such as age, race, gender, sexual preference and religious affiliation still influence recruiting, hiring, promotion and daily interaction in the workplace.  The good news is, you have the power to change this reality.  In addition to providing diversity training for your employees, use these ideas to help improve and promote diversity in your workplace:

Formalize anti-discrimination policies. Make it clear to all employees that discriminatory hiring, promotion and other practices will not be tolerated.  If you haven’t already, formally introduce, implement, enforce and update clear anti-discrimination policies.  Countless resources are available online, such as the U.S. Small Business Administration’s website.  Their site provides guidance to help you add anti-discrimination policies to your employee handbook.

Establish responsibility and accountability. Diversity promotion and training usually falls to HR.  If no such department exists, create a committee to help implement the policy you develop.  Encourage members to continually develop new ideas on how to attract more diversity to your company.

Reach out to local organizations. Take a look at your existing workforce.  Does it resemble the communities in which you operate?  If not, develop a hiring strategy that allows for greater inclusion and representation.  Talk to community leaders from churches, cultural institutions and colleges.  Ask them to help you better connect with potential candidates who are under-represented in your workforce.

Ask employees for referrals. Your current staff may have peers in the industry or know qualified candidates who may be looking for work.  The referring peer can help your new employee more easily adjust to his new work environment, especially if he is part of an under-represented group.

Expand your reach. Appeal to a wider audience by participating in job fairs and career expos.  Make available postings more attractive to diverse job hunters by emphasizing details that will attract them.

Offer benefits that appeal to a diverse workforce. Demonstrate your willingness to hire from all segments of the workforce by offering programs such as:

• onsite daycare
• flexible work schedules
• job sharing
• childcare subsidiaries
• religious holiday accommodation
• diversity-friendly (but office appropriate) dress codes

Support new hires. As you develop a more diverse workforce, make sure the new employees you hire feel welcomed and valued.  The first few weeks can be challenging for a new employee, so do what you can to help him get acclimated.  Pair him with a mentor to help him develop new working relationships, and clearly communicate opportunities for advancement.  Show him that he has a future in your company and he’ll be much more likely to stay.

A.R. Mazzotta understands and promotes the value of diversity in the workplace.  We are certified by the State of Connecticut Supplier Diversity Program as a Women Owned Small/Minority Business Enterprise. This enables businesses utilizing our services to meet contract supplier diversity requirements as well as build stronger communities.  We are also an Affirmative Action-Equal Opportunity Employer, helping all job seekers find rewarding employment opportunities.

On July 13, Connecticut’s Governor signed S.B. 361 into law.  It went into effect just a few days ago, on October 1, 2011.  This new law bars mandatory consent to credit checks by employees and applicants for all but a few types of employers.  Since then, California has also banned most employers from running credit checks on job applicants, and at least five more states are also considering similar bans.

What does Connecticut’s new credit screening law mean for your business?

In a nutshell, the law (PA 11-223) prohibits most employers from using credit reports in making hiring and employment decisions regarding existing employees or job applicants.  Major exceptions to the law are:

• financial institutions as defined under law;
• credit reports required to be obtained by employers by law;
• credit reports that are “substantially related to the employee’s current or potential job.”

“Substantially related” reports are allowable only if the position:

• is a managerial position that involves setting the direction or control of a business, division, unit or an agency of a business;
• involves access to personal or financial information of customers, employees or the employer, other than information customarily provided in a retail transaction;
• involves a fiduciary responsibility to the employer, as defined under the law;
• provides an expense account or corporate debit or credit card;
• provides access to certain confidential or proprietary business information, as defined under the law; or
• involves access to the employer’s nonfinancial assets valued at $2,005 or more, including, but not limited to, museum and library collections and to prescription drugs and other pharmaceuticals.

Although the use of credit checks as an employment screening tool has grown over the past several years (with some 60 percent of employers using credit reports for some or all of their background checks), this practice will now be illegal for most employers.  In the future, it will be interesting to see if and how this ban will help people with financial problems find employment.

What is your take on our new credit screening law?  Will it affect the way you screen and hire candidates?  We at A.R. Mazzotta would like to know.  Please leave your comments below.

It would be easy (and logical) to use this question as a launching pad for a sales pitch.  The true answer, however, is more complex.  What’s right for one employer, under a certain set of hiring, employment and market conditions, is not necessarily right for another.

So how do you decide if you should hire on your own, or partner with a recruiter?  Here are a few critical questions to consider:

Evaluate Your Current Hiring Practices

• How do you typically hire personnel?  Have you always done it yourself, or do you have a good working relationship with a recruitment firm?
• How much do you really spend on hiring on your own? Be sure to consider HR time, legal costs, management interview time, opportunity costs, vacancy costs and the cost of a bad hire – in addition to the cost of advertising.
• Do your DIY recruiting methods yield enough qualified candidates?

Conduct a Needs Analysis

• Do you have the time and resources available to properly recruit, screen, interview, assess, reference check and follow-up with candidates on your own?
• How much would it cost you to replace a bad hire in this position (i.e., do you need a guarantee)?
• Does your hiring situation require confidentiality or anonymity?
• How quickly do you need the available position filled?

Consider Current Market and Employment Conditions

• What is the current unemployment rate – not just in general, but specifically for the level/type of candidate you need?
• How desirable is your location?  Have you had difficulty attracting candidates to work there in the past?
• What are the emerging industry trends which could impact your ability to hire the talent you need?

Consider the Advantages Recruiters Offer

With budget constraints remaining a key concern, you may lean toward a DIY approach for recruiting.  But before you start posting to job boards, remember these key advantages A.R. Mazzotta can provide:

1. Improved focus. We free you to focus on your key priorities.
2. Specialization. We know how and where to find the high-caliber talent you require.
3. Temporary and contract staffing options. If your needs are short-term or project-oriented, we can provide access to the skilled individuals you need without adding to your headcount.
4. Access. We maintain robust candidate databases and relationships with passive job seekers.
5. Simplification. We save you considerable time and stress, while ensuring that correct selection and screening procedures are utilized.
6. Guarantees. We reduce the stress, expense and risk involved with hiring and/or replacing a new employee.

When working with a recruiting service makes the most sense for your organization, A.R. Mazzotta is the ideal choice for your placement needs. With over 40 years of experience, diligent screening processes and three Connecticut locations to serve you, we are uniquely qualified to deliver the talented candidates you need.

Contact A.R. Mazzotta today.  We can help you analyze your recruiting needs and determine if our services could help you hire more quickly, accurately and at a greater cost savings.

All of these may be signs that you need to start hiring again.  But with fluctuating workloads and an uncertain economy, determining whether or not you need to add permanent headcount can be a real challenge.  On the one hand, you need to control overhead – hiring employees and then not having enough work for everyone can be financially devastating. On the other hand, you need to have sufficient staff to meet deadlines, keep employees working at peak efficiency and capitalize on new business opportunities.

So how do you know if you really need to hire someone?  These questions will help you determine if you’re adequately staffed:

1. In the past two months, have you needed to extend deadlines to meet commitments to your customers or employees?
   Although managers often rationalize missed deadlines by pointing to factors unrelated to headcount, lack of people is usually the primary reason.
2. Are employees complaining about working conditions?
   An increase in the number of complaints – either casually or formally – may be a result of overwork or inadequate staff.
3. Is your increase in business likely permanent?
   If your organizational capacity is strained, but you’re not sure if the surge in demand will be permanent, you may want to consider using contract or temporary staff.  Staffing services can quickly deliver the experienced talent you need to get work done – without adding to your direct headcount.  If the increase in business proves permanent, you can then approach your staffing provider about converting contingent staff to direct employees.
4. Are employees calling in sick more and more, or have health insurance claims risen?
   Some employees choose not to express their dissatisfaction verbally.  If they’re under too much stress, they may turn to doctors (medical or mental health professionals) for help, or simply choose not to come into work at all.  If there’s been a recent rise in sick time or health insurance claims at your company, it may be caused by an overworked staff. Your employees may be doing too much with too little.
5. Are employees taking advantage of vacation time?
   If employees are not taking the time off they’re due, this could also be a symptom of overwork. They may feel like there’s simply too much to do, so they can’t take time off.
6. Are overtime costs consistently on the rise?
   If your overtime costs are going up on a regular basis, then you may be understaffed. You simply do not have a large enough workforce to meet the needs of your workflow.
7. Have you turned down new opportunities because you don’t have enough people?
   You’ll lose your competitive edge without the right people with the right skills in place.
8. Are you following your business plan?
   You created a business plan for a reason. But if you’re not following through with it, it may be due to a lack of time and resources.

Is it time to hire?

A.R. Mazzotta can help you answer this important question.  As one of Connecticut’s leading staffing and employment services company, we can help you determine if you need temporary, contract or direct staff to cost-effectively get your work done.

We invite you to contact us today to schedule a free workforce consultation.  Together, we can critically examine your workforce challenges and design a staffing plan that makes the most sense for your business.

Employers use credit reports as a screening tool for a number of reasons:

• They believe it allows them to predict future behavior based on a candidate’s financial history.
• They are trying to prevent employee theft and assess the applicant’s trustworthiness.
• They want to reduce legal liability and negligent hiring.

But checking a job applicant’s credit is not without its potential drawbacks:

• An applicant who has been unemployed for a long period of time may have no choice but to incur inordinate amounts of debt and fall behind in paying bills.  If the candidate has been out of work for months, that doesn’t necessarily mean he should be disqualified for employment.
• Credit reports fail to provide context.  For example, if debt problems are the result of expensive medical procedures, a low credit score may not indicate anything about future job performance.
• Credit reports are not perfect.  Ambiguous, dated, inaccurate and/or redundant data create the potential for credit score errors.  While these errors are generally minor, employers should be aware that they exist.
• Credit reports may not be relevant for the job in question.  Unless the person you’re hiring will have access to sensitive financial information, make financial decisions or handle money, a candidate’s credit report may be of little significance.

Given the potential benefits, as well as the potential drawbacks, are credit checks a legitimate screening tool?  It depends on whom you ask.

According to Christine Walters, a representative for the SHRM during last October’s U.S. Equal Employment Opportunity Commission (EEOC) public hearing on the practice, effectiveness and impact of credit checks as a screening tool, “SHRM believes there is a compelling public interest in enabling our nation’s employers – whether that employer is in the government or the private sector – to assess the skills, abilities and work habits of potential hires.”

She and other hearing panelists pointed out that the Fair Credit Reporting Act (FCRA) of 1970 restricts employer use of credit reports to employment purposes.  Under the law, the employer must give a job candidate the right to defend himself against (including refuting, explaining or correcting) any collected credit information that might weigh against him.

Chi Chi Wu, staff attorney with the National Consumer Law Center in Boston, expressed a different opinion.  Given the state of the economy, she said that using credit history as a screening tool is “a practice that we believe is harmful and unfair to American workers.  The use of credit history for job applicants is especially absurd when you are looking at an unemployment rate of 10 percent and have many workers looking for a job.”

As an employer, you are within your rights to check a job candidate’s credit.  Before you do so, you should consider:

• how relevant the information you’re collecting is to the available position;
• the cost involved versus the benefit to be gained;
• whether or not your internal staff is trained in how to interpret the complex information contained in today’s credit reports;
• whether or not there may be potential adverse effects to checking an applicant’s credit.

Ensure the Success of Your Next Placement with A.R. Mazzotta

Finding the perfect candidates for your organization requires experience, in-depth market knowledge and a comprehensive screening process.  A.R. Mazzotta Employment Specialists combines all of these to ensure hiring success.  Partner with A.R. Mazzotta today and connect with Connecticut’s finest office, administrative, light industrial and professional talent.

But fortunately, you don’t have to conduct your job search alone.  Whether you are looking for temporary, contract or direct employment opportunities, staffing specialists are committed to your success and can facilitate your job search in a number of ways:

• Career guidance. Re-entering the workforce?  Just out of college?  Laid off?  If you fall into one of these categories, you may be unsure of exactly how to best use your talents.  A staffing professional can help you critically examine your skills, training and experience to identify the right opportunities for you.
• Access to unadvertised opportunities. When working with a staffing service, many businesses do not advertise through traditional means.  They trust staffing specialists to quickly identify the right individuals for their temporary, temp-to-hire or direct hire needs.  As a result, many great job opportunities are available exclusively through the staffing firm.
• Résumé and interview skill feedback. As an employment expert, a staffing professional can help you polish your résumé and build your interviewing confidence so that you can land the job you want.
• Confidential and anonymous representation. If you’re currently working, you probably don’t want your current employer to know you are in the job market.  A staffing professional will market and represent you anonymously, so you can continue working until a prospective employer expresses an interest in your credentials.
• Keep your morale up. Being out of work can take a toll on you – emotionally and financially.  A staffing specialist can provide interim contract and temporary employment opportunities to help you:
  - Earn money while you search for direct employment;
  - Keep your schedule flexible so you can continue your job search;
  - Network with new co-workers to uncover additional employment leads;
  - Keep your job skills sharp and up-to-date;
  - Avoid gaps on your résumé;
  - Stay positive and productive.
• Best of all, staffing specialists provide their services at no cost to you!  Contrary to what many job seekers think, staffing firms do not charge you:
  - to register and interview with them;
  - when you are placed on assignment;
  - if you accept an offer for direct employment with one of their client companies.

You’re More Than Just an “Applicant”
At A.R. Mazzotta Employment Specialists, you’re more than just a résumé, a certification, or a set of skills.  Our staffing specialists take the time to learn about your unique talents, interests and career goals, so we can match you with the perfect opportunity.

Take advantage of all A.R. Mazzotta can do to expedite your job search.  Contact us today to learn more about employment opportunities throughout Connecticut.

But just what, exactly, is the “right fit”?

For many employers, it means finding a candidate who shares the same belief systems and values as the company, and who meshes with the corporate culture.  To identify this type of individual, these employers often turn to values-based recruiting.

Values-based recruiting goes beyond examining competencies and experience.  It’s about creating a values match by building a model that outlines behaviors associated with corporate values, and then assessing candidates for those behaviors.  The process typically yields hires whose thinking, values and ways of doing business closely match those of the employer.

But what if your company needs a proverbial “shot in the arm” to fuel its success – a new direction, fresh business perspective or innovative ideas to re-energize your organization?

In a case like this, the right fit for your organization will be an individual who, by definition, is not a perfect values-based match.  Rather, this candidate should be selected based on a model that outlines behaviors associated with leading your company in a new direction.  To begin this process, your company must first determine new goals, create a list of competencies and values for the available position that will support those goals, and then recruit and select accordingly.

Which type of recruiting is right for your business needs?

A.R. Mazzotta’s recruiting experts will work with you to determine how to find the right fit for your company’s needs.  Whether you require an individual whose values closely match your company’s, or someone who will bring fresh ideas and perspective to your organization, A.R. Mazzotta Employment Specialists will use the right recruiting approach for your business needs.

Contact us today to learn about our Recruiting for Direct Hire Services for Connecticut employers.  With over 40 years of staffing experience, custom tailored searches, in-person screening and a full complement of Skills and Behavioral Assessments, we’ll hand-select candidates who consistently exceed your expectations – guaranteed.

“The pace of temporary job creation after the most recent recession – an average of about 25,000 per month – has been faster than the past two, potentially a good sign for a labor market struggling with a jobless rate of 9 percent.”

This Reuters graphic of BLS data illustrates why experts look to the staffing industry for signs of recovery:

If you compare temporary employment to overall employment, you can see how the number of temporary workers declines faster heading into a recession and rises more quickly in a recovery.

In fact, research from the American Staffing Association indicates that temporary help employment is a strong coincident economic indicator when the economy is emerging from a recession.  Overall, temporary hiring rose steadily through 2010, with U.S. employers adding more than 300,000 temporary jobs (about a quarter of the 1.17 million in overall job growth last year).  Translation?  The sustained upturn in temporary staffing is good news for the economy.

But Cooke goes on to temper this enthusiasm, noting that a faster pace of temporary hiring hasn’t yet translated into significant full-time job creation – a critical piece of the recovery puzzle.  Experts such as Peter Capelli, professor at the University of Pennsylvania’s Wharton School, say that because employers are now using temporary assignments to try out potential employees on the job, the increase in temporary hiring could be masking direct hiring.

A.R. Mazzotta Employment Specialists – Driving Connecticut’s Recovery

As businesses throughout Connecticut begin to staff-up again, A.R. Mazzotta is driving the recovery.  We deliver customized staffing solutions to help companies like yours achieve sustained business success in a volatile economy.  What can we do for you?  Contact A.R. Mazzotta today.

– Harold S. Geneen

If you’ve ever managed a single person, then you know that employees make excuses.  They procrastinate, miss deadlines and blame others when they fail.

So how do you get them to consistently perform to the best of their abilities?  Use these smart suggestions to get better results – and fewer excuses – from your staff every day:

Make performance management a daily activity.  Annual and quarterly reviews definitely play their part in gauging performance, but nothing replaces the day-to-day guidance you give to your staff.  So talk to them regularly, leveraging every opportunity to improve employee’s efforts:

• Give them honest feedback about what they’re doing right – and what they need to improve.
• Discuss new projects and the opportunities they present for employee development and growth.
• Talk about overdue assignments or project difficulties and how to resolve them.
• Reinforce the importance of consistently doing a great job.

Limit excuses.  Eliminate the external factors on which employees often blame their poor performance by:

• Ensuring employees have the resources they need to do their jobs;
• Ensuring employees are adequately trained to do their jobs;
• Setting clear, mutually agreed-upon performance expectations for each employee.

Ask the right questions when problems arise.  Uncovering the cause of poor performance is the first step in creating a plan to remedy it.  So when an employee is failing at work, ask the following types of questions to diagnose the reasons why:

• What about the work system (e.g., tools, time, training, support) is causing the employee to fail?
• Does the employee know exactly what you want him/her to do, as well as the expected outcome?
• Does the employee practice effective work management?
• Does the employee feel valued, recognized and fairly compensated for his/her contributions?

Make performance goals SMART goals.  This goal-setting acronym is still widely used for one simple reason:  Specific, Measurable, Attainable, Relevant, Time-bound goals are more likely to be achieved.  So as you work with your employees to set higher standards for the next quarter or year, teach them how to create SMART performance goals that will get them there.

Create a “performance mentality” among team members.  Football players won’t play their hardest in a game where nobody keeps score.  Likewise, your employees won’t deliver superior results when they merely see themselves as “doing a job” everyday.  Foster a “performance mentality” by showing your team why their efforts matter – and what’s at stake.  Make sure employees understand your mission, how their jobs fit into the “big picture,” and what they need to do to help your company win.

A.R. Mazzotta’s HR Tools for Performance Management

Performance management is a vital component in your organization’s continued success.  Ensure that success with A.R. Mazzotta’s full complement of HR solutions.  From coaching for executives and workteams, to performance appraisal interview training, our Senior Professional Human Resource consultants have the resources to fuel exceptional performance in your company.  Contact us today to learn more.