A.R. Mazzotta - Connecticut Employment Specialists

Ever feel overwhelmed by the sheer volume of information coming at you each day?

With the barrage of data pouring in from newspapers, TV, the internet, social media, RSS feeds, e-mails, voicemails and good-old-fashioned face-to-face meetings, finding the critical information you need amidst all the “white noise” can be exhausting.

Take the BLS Monthly Employment Situation, for example.  It contains monthly employment estimates for over 1,000 industries from its Current Employment Statistics program.  However, the changes in these overall employment levels tend to be delayed in the monthly labor reports – making it a lagging indicator of economic trends.

Sound like a lot of white noise?

Not entirely.  Temporary help employment numbers, which are part of the monthly BLS report, are generally considered to be a coincident indicator for overall employment.  This means that changes in temporary help employment tend to forecast subsequent changes in overall employment and coincide with changes in economic activity.  Why?  Many companies use temporary staffing as a means to quickly adjust their operations to meet fluctuating demands for their products and services.

Here’s how to get current data for temporary help services in the BLS report:

1. Go to the BLS Current Employment Statistics home page.
2. Then select either the HTML or PDF version of the “Employment Situation Summary.”
3. Data for temporary help services can be found in Table B-1 (page 30 of the report’s PDF version).

Effectively manage the economy’s highs and lows with A.R. Mazzotta Employment Specialists.
Our full spectrum of staffing services for Connecticut employers can help you run lean – while providing on-demand access to the talent you need to meet surges in demand.

An effective mentoring program provides a wide range of business benefits:

• Facilitated onboarding. Mentoring speeds up the process of bringing on new hires as well as redeploying existing employees into new lines of work.
• Increased employee satisfaction and retention. Research has shown that employees who participate in mentoring programs have higher job satisfaction and reduced turnover.
• Improved employee productivity. When employees are mentored, they can get answers to common problems quickly – without wasting time on rediscovering or re-inventing solutions.
• Effective career growth / succession planning. Mentoring programs help employees reach their full career potential, grooming them to fill key roles as part of an organization’s succession plan.
• Knowledge management and retention. Mentoring promotes effective knowledge sharing, to reduce the risk of losing critical skills and knowledge when employees leave.

Obviously, mentors can play an important role in ensuring your company’s continued success.  But while identifying a budding protégé may be straightforward, identifying a potential mentor can be more complex.  Whether that person is you, one of your managers, or an outside expert, a mentor should possess the following professional and personal attributes:

1. Senior-level business experience. To provide guidance, the expert should have several years experience working in senior corporate positions.  At a minimum, the expert should be a professional peer to the protégé.
2. Interpersonal and political “know-how.” The expert ought to be proficient in handling all sorts of complex interpersonal dynamics within the context of office politics.  To be an effective trainer, the expert must be able to help the protégé navigate the tricky political waters of his organization.
3. Integrity and confidentiality. Professional development involves discussing high-level, strategic, off-the-record information, as well as sensitive personal issues.  Honesty and discretion are essential when broaching these confidential topics.
4. Organizational and personal insight. The expert must have an in-depth understanding of the company’s objectives, needs and hierarchy.  Equally, he must also appreciate the protégé’s strengths, weaknesses and goals.  To achieve professional development goals, the trainer must align both the company’s and the protégé’s interests.
5. Flexibility and ingenuity. When egos, ambitions and agendas collide, sparks fly.  What works for an organization one day may be thrown out the window the next.  An expert trainer must be able to shift gears, develop solutions on the fly, throw out tactics that prove ineffective and come up with new ones – fast.  He must be comfortable dealing with uncertainty to navigate a corporate environment rife with change.

A.R. Mazzotta Professional Development and Coaching Services
As a premier Connecticut employment agency, A.R. Mazzotta offers a variety of HR resources – including coaching for executives, key staff and work teams – to assist your company through the entire employee cycle.  Contact us today to learn more.

What’s the single most important variable in the success (or failure) of your business?

Your staff.

Steven Berchem, Certified Staffing Professional and Vice President of the American Staffing Association, posted a great article on the ASA website which addresses the ways today’s businesses are using staffing to gain real competitive advantage. 

Here are a few of the article’s salient points:

• As agility becomes more essential to success, smart companies are rejecting traditional hiring models and taking bold approaches to staffing.  They are moving away from lengthy hiring processes and no longer see the wisdom of filling every position with a permanent employee.
• These changes in key business practices have led companies to use more temporary and contract employees in diverse and highly skilled professions, including: accountants, attorneys, chief executives, doctors, graphic designers, IT professionals and even pilots.
• Today’s staffing employees are motivated, satisfied and educated.  In a survey conducted by the ASA, nine out of 10 staffing employees said they would recommend temporary or contract work to a friend or relative.  And while it may come as a surprise, staffing employees are actually better educated than the overall workforce, with 74% having at least some college education (compared to 62% of the traditional workforce).
• Staffing firms provide the only means of accessing some of America’s best talent.  In fact, the majority of staffing employees either use temporary or contract work as their sole means of finding a “permanent” job, or they simply prefer their current work arrangement over traditional employment.

To read or download the full article, click here.

Maximize the Value of Your Human Resources with A. R. Mazzotta

If you’d like to maximize the value of your staff as a source of competitive advantage for your company, contact A.R. Mazzotta today.  We can show you how to use staffing to become more agile, efficient and profitable.  Together, we can develop a smart staffing plan that will enable your organization to compete – and win.

When used strategically, temporary staffing can improve productivity, increase capacity to handle spikes in workload, and provide access to specialized skill sets – all without increasing your fixed expenses.

To help ensure your temporary staff is as efficient and productive as possible, be sure to follow these five key steps:

Step #1: Determine the type of person you need and define required skills.
Meet with managers and those who will be working with the temporary employee to determine which skills are ideal for the position you are trying to fill.  Examine top performers you already have on staff to determine what skills have made them successful.  And finally, work closely with your staffing agency and provide as much detail as possible.

Step #2: Work with an experienced staffing agency.
Find an agency that has experience in your industry.  Not only will an experienced staffing agency know where to look to find the right person, but they will also be able to help you determine things like an appropriate pay rate for a particular position.

Step #3: Provide a solid orientation and training program.
Include information such as working hours, breaks and lunch schedules, any safety regulations or company rules, and contact information for direct supervisors.  You may also want to assign a core staff member or supervisor to help orient the temporary employee.  Also, find out what type of training and orientation your staffing agency can provide.  Good staffing agencies will offer guidance on how to best bring temporary employees up-to-speed so they can hit the ground running – and they may even conduct initial training and orientation for you.

Step #4: Communicate clearly and openly.
Make sure your temporary employees understand what’s expected from them.  Encourage employees to ask questions and make sure they know to whom they should direct those questions.

Step #5: Check in regularly.
Be sure to take a minute or two at several points throughout the first day to check in and gauge progress.  Set specific days/times you plan to check in throughout the week to answer any questions and monitor progress.

Bringing a temporary employee on board at your company can offer a host of benefits – as long as that employee is managed properly.  And from our experience, hard-working and properly managed temporary employees often become leading candidates for full-time openings.

If you’re interested in hiring temporary employees or just want to learn more about how temporary staff can help your company, contact A.R. Mazzotta today.  As a local, full service staffing agency serving Connecticut employers for over 40 years, we can deliver the flexible staff you need without increasing your permanent workforce.

Most of us today are conditioned to look for the best possible price.  In most cases, this makes good economic sense.  But when it comes to staffing services, the company offering the lowest prices isn’t necessarily going to deliver the best value.

Here are a few good reasons why shopping around for the lowest-priced temporary employees might not be the wisest use of your staffing dollars:

• To offer you the lowest price, a staffing service may be forced to cut back on the quality and amount of service they provide.  They may not be able to afford the same depth of recruiting and screening.  As a result, they may have more difficulty finding the right candidates for your specific needs.
• Because of simple supply and demand, the staffing agencies that offer better wages to their temporary employees will most likely get the more talented, skilled, reliable and experienced applicants.  Any staffing firm can find a “warm body” to fill your position.  But finding a quality employee that truly fits your organization may be too crucial to risk – especially for what may boil down to a few cents per hour.
• Not getting the right person for the job can have very costly ramifications.  For example, a temporary employee who is less than qualified for the position can cause the following unforeseen expenses:
  - additional time (money) up front to adequately orient and train the temporary
  - increased supervision for a less qualified temporary
  - mistakes and reworks – the time, money and materials involved in re-doing the work of a less qualified temporary
  - poor productivity – the amount of work a sub-par employee fails to complete (compared to a qualified individual)

The bottom line is, many things in business aren’t worth risking.  The quality of your human capital is definitely one of them.

A.R. Mazzotta Employment Specialists:  the Best Staffing Value for Connecticut Employers
When it comes to the quality of A.R. Mazzotta’s candidates, you get what you pay for – skilled, reliable, hard-working and experienced people who truly fit your needs.  Rest assured, we will always deliver the best value for your staffing dollar.

After an extremely difficult year for the domestic and international economies, business leaders worldwide are looking for signs of growth.  The staffing industry is a good place to start.

Why?  According to the American Staffing Association, the staffing industry has long been considered both a coincident economic indicator and a leading employment indicator.  In other words, changes in the staffing industry occur at the same time as changes in the overall economy; changes in staffing industry employment occur before changes in overall employment.

But new ASA research (statistical analyses of 36 years of government data) has further refined the relationship between the staffing industry and the economy as a whole:

• Temporary help employment is a strong coincident economic indicator when the economy is emerging from a recession.  This suggests that a sustained upturn in temporary help would signal the end of the current recession.
• Staffing industry employment is a strong leading indicator for total nonfarm employment by about three months when the economy is emerging from a recession.

Bottom line, the results suggest that a sustained upturn in temporary and contract staffing employment would signal the end of the current recession.  Additionally, total nonfarm employment would begin to grow about three months later.

Want to learn more?
Visit the American Staffing Association’s website to view and download reference documents that detail this research.  To learn more about the services and benefits A.R. Mazzotta offers, please visit our website.

As a manager, you know that empowered employees:

• have the authority, and take the initiative, to make sound business decisions;
• are energetic, passionate and committed to doing a great job;
• are creative and innovative problem solvers;
• continually strive to improve quality, productivity and morale;

all because they feel personally rewarded for doing so.

But while the benefits of empowerment are clear, the steps to creating an empowered workplace may not be.  Use these quick tips to get your business started on the right path:

1. Understand what empowerment really is.  Empowerment isn’t something you do to people.  It’s an environment you create by giving employees goals, information, feedback, training and positive reinforcement.
2. Identify an opportunity for empowerment.  Start small.  Create a work team by selecting a few key employees who have the right skills, knowledge and resources to complete a small test project.  This project should be challenging enough to allow your staff to grow and take on additional responsibilities.
3. Set clear expectations.  Let your employees know what to do and how to do it.  Factors to consider include:  deadlines, channels for sharing information, methods for delegating authority, and ways to check progress / measure success.
4. Provide decision-making guidelines.  Provide clear instructions for when and how to make good decisions.  Explain when it’s okay to the take initiative and when employees should check with team members first.
5. Encourage open communication.  Information sharing is a critical component of an empowered workplace.  Create an atmosphere in which employees feel comfortable expressing concerns and sharing new ideas.
6. Establish accountability.  Provide the advice, perspective and guidance your team needs, but require them to create and manage their own solutions.  If mistakes are made, do not step in and fix them – use them as opportunities for employees to learn.
7. Let go.  Tough as it may be, don’t micromanage.  Once you’ve established clear expectations and guidelines for the project, it’s time to take your hands off the wheel.
8. Provide positive reinforcement.  For empowerment to permanently take hold in your organization, your employees have to want to do it.  So celebrate the successes (however small) your employees have while working on the test project.  Provide the feedback they need to feel respected and valued in their efforts.
9. Review results, then take it to the next level.  Once the project is complete, assemble your team for a debriefing.  How did the group do?  What worked?  What didn’t?  Use the lessons learned to develop a more comprehensive plan for getting your whole company on the road to empowerment.

An Empowered Workplace Starts with Great People

A.R. Mazzotta Employment Specialists can deliver the talented office, professional, technical and industrial staff you need to create an empowered workplace.

The current economy has driven down revenues dramatically.

This is not a newsflash, of course, but a harsh reality that has triggered sweeping changes to workforce plans – plans to increase capabilities, reduce costs, and survive the economic chaos that’s likely to linger into 2010.

If your company is struggling in the current economy, here are five key action steps you should consider adding to your workforce plan:

1.  Reduce labor costs and/or headcount. 

Identify which key positions, key individuals, and key skill sets will have the most business impact during the next two years.  Once you prioritize, you can then focus on retention, redeployment, and development efforts for the most impactful positions.

Develop ways to reduce labor costs and headcount in lower priority positions.  Ideas include:  mock or temporary layoffs; designating lower priority positions as “contingent labor” positions; labor wage arbitrage; and flexible outsourcing.

2.  Redeploy key employees.

Create a proactive redeployment process to move your top performers and highly skilled individuals into the units and jobs where they can have the greatest impact.  You should strive to have your best and brightest:

• doing what they do best;
• with the right skill set for the job and business unit;
• with the right tools, resources, and motivators;
• with the right manager; and
• with the right teammates.

3.  Retain key employees.

Tough times will not automatically cause your top employees to value security over external opportunity.  And just because you’re not hiring, it doesn’t mean your competitors aren’t targeting your very best.  So make retention a priority even during a downturn.

First, identify the things that excite and frustrate your key workers.  Then provide a plan for increasing their level of excitement, challenge, learning, and opportunity within the firm.  Finally, develop a “bad manager identification program,” because bad managers are the number one cause of employee turnover.

4.  Reinvigorate your succession plan.

If your firm has experienced hiring freezes or layoffs, it has made itself vulnerable to a future talent pool gap.  By failing to hire and develop talent, there may not be enough internal talent to fill future leadership positions once growth begins again.

The best course of action in this case is to maximize your talent pool, hiring top performers while simultaneously releasing below-average employees.  This approach will foster employee development and minimize the potential for a future talent gap.

5.  Prepare to “explode out of the box.”

Ensure you have sufficient talent to capitalize on the upturn by retaining your best recruiters and having them focus on:  developing Web 2.0 recruiting tools; maintaining employee referral programs; updating your employment branding.

Develop a “boomerang” program that maintains relationships with the very best employees you’ve had to release during the recession.  Staying in touch may allow you to rehire some of the proven talent you’ve lost once business improves.

Free Workforce Planning Consultation

During times of uncertainty, workforce planning is absolutely essential.  Be prepared – not surprised – by contacting A.R. Mazzotta today to schedule a free workforce consultation.  Our employment experts will:

• forecast your talent needs;
• examine your talent supply;
• help HR align the two by providing the right staffing and support services;
• prepare your business to “explode out of the box” once the upturn hits.

As managers, we intuitively know that giving and getting honest feedback is essential to our professional growth.  It’s also integral to building successful organizations.  So why is it that many of us put off giving feedback to our employees?  Maybe it’s because we’re afraid of negative outcomes.

Here are some common feedback mistakes:

• Speaking out only when things are wrong.
• Providing generic praise without specifics or an honest underpinning.
• Waiting until performance or behavior is substantially below expectations before acting on it.
• Giving negative feedback in public.
• Criticizing performance without giving suggestions for improvement.
• Not conducting regular performance reviews.

Clearly, giving and receiving constructive feedback is a skill that must be honed.  Developing proficiency in this area is essential to building good relationships with, and motivating peak performance from, your team.  To help get you started, here are four tips for providing feedback that produces more positive outcomes:

1. Be proactive.  Nip issues in the bud and avoid messy interpersonal tangles that result from neglected communication.  If you meet with employees regularly to give feedback, it conveys that their success is important to you, and that you want to be accessible to them.
2. Be specific.  Although it’s not easy to provide negative feedback, it’s important to be as clear as possible by giving specific examples that illustrate your point.  Instead of saying, “Your attitude is bad,” say, “When you miss deadlines, then cross your arms and look away when I discuss it with you, it gives me the impression that you don’t care about the quality of your work.  Can you help me understand this?”
3. Develop a progress plan.  Be clear about the specific changes in behavior that you expect in a specific period of time, and follow up as scheduled.
4. Link employees’ performance to organizational goals.  Reinforce the value of your employees’ contributions by giving specific examples of how their work and positive behaviors serve the organization and its customers.

At A.R. Mazzotta, we understand and appreciate the value of constructive feedback.  So we’d like to hear from you.  Please contact us with your questions, comments, and suggestions.