The first, a recent Survey on Workplace Flexibility from WorldatWork, found that:

• The vast majority (98 percent) of U.S. employers offer at least one workplace flexibility program.
• The most prevalent programs include flex-time (flexible start/stop times), part-time schedules and teleworking on an ad hoc basis (to meet a repair person, care for a sick child, etc.).
• The way these programs are administered varies.  Nearly 60 percent of these companies take an informal approach to the concept – leaving program development and administration up to managers’ discretion, or offering flexible work options without written policies or forms.
• Furthermore, most U.S. organizations (79 percent) that offer flexibility programs do not provide training to the managers of employees using these programs.

This study also found that:

• A stronger culture of flexibility correlates with a lower voluntary turnover rate.
• A majority of employers report that workplace flexibility positively impacts employee satisfaction, motivation and engagement.

The second report, Workplace Flexibility and Low-Wage Employees, was released in February 2011.  This report analyzed data from the nonprofit Families and Work Institute’s National Study of the Changing Workforce.  For the purposes of this study, low-wage employees were defined as those earning less than $12.82 per hour (which accounts for a little more than one-third of the U.S. workforce).  Here are some of the key findings:

• Workplace flexibility correlates positively with:  overall job satisfaction, degree of engagement, degree to which home life interferes with job performance, physical health, mental health and likelihood of remaining with current employer.  The prevalence of each of these outcomes is higher (regardless of income) when employers offer more workplace flexibility.
• Regardless of wages earned, workers are equally pressed for time in their personal lives – and place equal value on having a flexible workplace.
• Low-wage employees are just as likely to have responsibilities for children and elders.  But because they have fewer financial resources to meet these responsibilities, having job flexibility may be even more important.

What can we learn from these studies?

• Workplace flexibility produces a host of benefits, including increased employee engagement, satisfaction, motivation, retention and productivity.
• A comprehensive workplace flexibility program can be an effective recruiting and retention tool, providing a real source of competitive advantage for your company.  Offering flexibility options that matter to employees, and featuring those options when recruiting talent, can help you distinguish your company as an employer-of-choice.
• When it comes to workplace flexibility, it’s not about the quantity or formality of the programs you offer.  It’s about how well supported and implemented those programs are across your organization.  To be successful, managers must understand the real value these programs bring and be properly trained to administer them.
• Workplace flexibility is here to stay.  As organizations continue to evolve, workplace flexibility will eventually become the new normal – an accepted and expected part of how all organizations operate.

A.R. Mazzotta Employment Specialists understands the important role workplace flexibility plays in your organization.  We provide just-in-time, supplemental and project staff to increase flexibility for your employees and ensure your work gets done.  What can we do for you?  Contact us today.

But if you’re in the customer service, administrative/clerical, hospitality, shipping/delivery, inventory or technology/finance industries, you’re probably headed for a busy – if not your busiest – time of year.  If you’re going to require extra help this holiday season, it’s definitely not too early to plan for your staffing needs.

Here are just a few reasons why:

• Prevent rash hiring decisions.  If you wait until the last minute to recruit and hire, you may find yourself “up against a wall” when business suddenly surges.  Waiting until your needs are urgent may force you to make hasty hiring decisions.
• Get a jump on your competitors.  Many companies will wait until next month to gear-up.  Why not start your efforts now and reach the most qualified candidates before other seasonal employers get them?
• Avoid being overwhelmed.  This year’s seasonal job market will be flooded with applicants.  With so many job seekers competing for positions, the sheer volume of résumés and applications may bog you down.  Give yourself as much time as possible to find the best candidates by starting the search process early.

If just reading about seasonal hiring makes your stomach churn, relax – you don’t have to do it alone.  Staffing firms specialize in helping companies like yours effectively manage the highs and lows of business cycles.  Plan your workforce needs now with your staffing partner to:

• Get the flexibility you need.  Seasonal temporaries can handle surges in demand without impacting fixed expenses.
• Say “goodbye” to post-holiday layoffs.  Since the staffing service is the seasonal employees’ employer of record, you can avoid the hassle and expense of letting workers go once things slow down.
• Access the talent you need, right when you need it.  Planning your workforce needs now gives your staffing firm time to locate the most qualified staff for you, especially when you require a large number of workers – so they’re available right when you need them.
• Shorten learning curves.  Your staffing provider will recruit seasonal workers with the specific skills and experience you require.  The provider can also, at your request, develop customized orientation materials to help reduce training costs and get workers up-to-speed more quickly.
• Eliminate additional administrative and legal burdens.  By using temporary employees, you avoid the social security, payroll and other tax and legal burdens associated with seasonal employees.  Freedom from these hassles will give you more time to focus on other important priorities.
• Cut back on overtime.  Temporary employees help you minimize the additional cost and burnout overtime causes.

Plan Your Workforce Needs with A.R. Mazzotta

If your business has frequent or predictable surges in demand, a planned staffing option may be right for you.  Planned staffing is the strategic use of temporaries to accommodate workloads known to vary in seasons or other cycles.

First, an A.R. Mazzotta staffing expert will work with you to examine year-round fluctuations in workload and identify peak demand periods.  Next, we will create a customized staffing plan for your business that: provides temporary employees to handle your busiest times; reduces or eliminates your need to lay off employees during slow periods; frees you to focus on the most critical parts of your job.

Remember, the early bird gets the worm – it’s never too early to discuss your staffing needs with A.R. Mazzotta.

But if your company uses large numbers of temporary employees, it’s easy for your direct staff to fall into an “Us vs. Them” mentality.  And while treating temporary workers as an entirely separate workforce may seem innocuous, the practice can have unintended consequences for your direct employees.

For example, research from the University of Arizona has found that direct employees (particularly at lower levels) are less satisfied with co-workers and bosses when working with a higher proportion of temporary employees.  Why?  The responsibility of training and socializing temporary workers on company-specific processes is often assigned to direct employees.  As a result, having more temporaries can complicate full-time workers’ jobs.

Here are a few suggestions for improving the working relationship between temporary and direct employees to achieve even better staffing results:

• Make temporary employees feel welcome.  While temporaries are, in fact, a separate part of your workforce (and must be treated differently because of co-employment laws), you and your staff can still make them feel welcome in your organization.  By encouraging social interaction (e.g., formal or informal introductions) among all workers, you can foster social ties that are essential to a cohesive workforce.
• Educate your direct staff.  Take the time to clearly explain the role and value of temporary workers.  The better your direct employees understand the benefits temporary help provides, the more likely they’ll be to work productively with them.
• Take advantage of training.  If you use large numbers of temporaries, many staffing services will develop customized orientation and training programs for specific positions.  This shifts the time-consuming burden of getting new temporary employees up-to-speed off your direct employees’ shoulders.

Click here for more tips on keeping your temporary employees productive and efficient.

Bottom line, there are a number of steps you can take keep relations between temporary and direct employees positive.  And the more positive their working relationship, the better your results will be.  Contact A.R. Mazzotta Employment Specialists today to learn more about our staffing services for Connecticut employers.

But even when you can’t offer a job applicant the position, it is important to end the interview process on a positive note.  Here are some quick tips for writing candidate rejection letters in a constructive way, to build good will with candidates and position your company as an employer of choice:

• Send out the rejection letter promptly.  If you’re certain you will not be hiring the individual, let him know that he was not selected as soon as possible.  Even when the news is bad, your timely follow-up will convey a high level of professionalism.
• Always use formal company letterhead for a rejection letter and never handwrite it.
• Address your candidate by name.  Further customize the letter with the position for which he applied, as well as a supportive comment about the applicant’s qualifications, experience or enthusiasm.  Although a rejection letter is basically a form letter, your candidate shouldn’t feel as though it is.
• Be direct, but gracious.  Make it clear that there were other candidates more qualified for the job, but do so in a respectful way.
• When appropriate, encourage further action.  If the candidate is a good culture fit, and may be qualified for other openings with your company, say so.  Encourage him to stay in touch and apply again.
• Always end on a positive note.  Thank the candidate for applying and interviewing.  Wish him good luck in his career development.  Remember, this may be the final impression this individual has of your company – make sure it’s a favorable one.
• Close the letter formally with “Sincerely,” or “Best wishes,” and sign your name.

Don’t want to write rejection letters?

Call A.R. Mazzotta Employment Specialists, a leading Connecticut staffing firm, with your direct placement needs.  We’ll handle every step of the process – from recruiting to testing and initial interviews – and only present you with the most qualified candidates.  If you decide not to hire an individual we refer, just let us know and we’ll take care of the rest.

Learn more about the benefits of A.R. Mazzotta’s direct placement services.

Should you pay your current employees overtime, or bring in temporary help?  Consider the following sample cost analysis.  It is based on an annual salary of $40,000 ($19.23/hr., based on a 40 hr. work week), vs. time-and-one-half overtime, for one employee:

Cost Analysis

Although this is just a sample exercise for illustration purposes, it clearly demonstrates the economic rationale for using temporary employees.  When you need additional productive hours on a temporary basis, staffing services provide a hassle-free way to lower costs, reduce burnout and improve the productivity of your direct staff.

A.R. Mazzotta Employment Specialists – Connecticut’s Staffing Economics Experts

Need help assessing the cost of a staffing strategy?  Contact A.R. Mazzotta today.  Our experts will work with you to determine the most productive and cost-effective ways to get your work done.

Cost Analysis Assumptions

* Temporary staffing rates vary by market, but the relationship (ratio) between pay rates remains the same.

** Fringe benefits include:  holiday pay, sick leave, vacation pay, personal days, insurance, F.I.C.A., S.U.I., F.U.T.A., worker’s compensation, etc., based on a national average of 31%.

*** Based on U.S. Chamber of Commerce national average statistic of 12%, which includes firms that pay no benefits.  For small firms with moderate benefits programs, this cost is typically 40-45% of payroll, and for larger firms with extensive benefits programs, the cost can be up to 100% or more of payroll.

The Economist Intelligence Unit’s new report, titled “Companies at the Crossroads,” recommends that to restore that trust, companies must put their employees first  – or risk experiencing deep talent erosion and sustained underperformance as the global economy recovers.

Here are some key statistics from the December 2009 report:

• 29% of business executives surveyed said employee engagement is low – and that they expect to lose key people as talent demand grows.
• 41% of respondents cite a shortage of talent in their organization.
• 44% of executives surveyed said they find it increasingly difficult to recruit talented employees.
• 50% of respondents plan to ramp up recruitment in 2010, with only 18% freezing headcounts.

The survey found that while executives understand the need to focus on their talent, greater action is needed to develop sound talent management strategies for the future.  Low trust among mid-level employees, coupled with low graduate recruitment and an ongoing demand for senior executive talent, is creating a “perfect storm” for businesses:  the most talented employees may be headed out the door, with fresh talent not yet recruited.

Bottom line, these trends can have a serious impact on your business as the economy recovers.  A.R. Mazzotta Employment Specialists is prepared to help.  We proactively recruit to ensure you always have immediate access to the skilled, talented and reliable individuals you need – especially when that talent becomes hard to find.  Visit our website to find out what we can do for you.

It’s the same with hiring.  While you may be tempted to estimate your cost-per-hire based solely on advertising expenses, this figure is only a small part of your true costs.  For a more accurate appraisal, consider the following factors:

HR Time

• Developing job descriptions
• Preparing and placing / posting ads
• Reviewing résumés
• Telephone screening candidates
• HR interviewing
• Conducting assessments and skills testing
• Performing drug tests and reference checks
• Processing paperwork

Other Costs

• Cost of advertising (classifieds, job boards, other online posting)
• Legal costs
• Management interview time
• Opportunity costs (time HR and hiring managers could be spending on other productive activities)
• Costs of vacancy in the position
• Costs of a bad hire (all the costs involved with replacing a new hire who doesn’t work out)

The Value of Recruiting Services
When it comes to direct hires, staffing firms offer tremendous advantages to employers.  The staffing service assumes the vast majority of the hiring costs and only charges a fee when and if you hire a candidate they provide.  Direct placement services provide the following benefits:

• Fixed costs of hiring
• Minimal disruption to the organization and no loss of focus
• Dedicated, experienced recruiting specialists who can accurately identify the best candidates
• Ability to directly recruit top candidates (even those who work for your competitors)
• Access to the staffing firm’s extensive candidate database, as well as regional and national recruiting networks
• Satisfaction guarantees

A.R. Mazzotta Employment Specialists – A Better Way to Hire
Hiring on your own can be an expensive, time-consuming and frustrating process.  So why do it on your own?  Contact A.R. Mazzotta today.  Our dedicated recruitment specialists will make your next hire a success – guaranteed.