3 Steps to Hiring Customer Service Rock Stars

| HR and Management Tips

customer service rock star

No matter the product or service being offered, having the ability to deliver amazing customer service is something that all companies need if they want to thrive in today’s highly competitive landscape. Dishing out bad customer service will make your customers run away and never look back. It’s true that some customer service functions are […]


CT Workplace Privacy – Knowing Employer/Employee Rights

| Career Tips HR and Management Tips

workplace privacy

With the topic of online privacy so hot in the news these days, it’s a good time to talk about it from an employer/employee standpoint. What rights do Connecticut employers and employees have when it comes to workplace privacy? Let’s look at two Connecticut Department of Labor workplace laws which relate to employer surveillance and […]


7 Questions to Ask Your Job Interviewer

| Career Tips

job interview

If you’ve landed a job interview, congrats. There are certain things you can do to prepare for the big event. And hopefully, your prep work will help squash any nerves you have about interviewing with a potential employer. A recent article from The Balance shares some helpful tips for interview preparation. Here are their top […]


3 Ways to Fix Employee Turnover

| HR and Management Tips

fix employee turnover

Employee turnover is something that companies of any size and industry need to keep a close eye on. And if you fail to fix employee turnover in your organization, the side effects can be dangerous: Loss of time and money. It’s more expensive for an employer to replace good talent than it is to retain […]


10 Smart Employee Recruitment Tips for Your Organization

| HR and Management Tips

employee recruitment tips

When recruiting employees for your organization, it’s unrealistic to think that only the resumes of A+ talent will magically fall across your desk. Among other things, it takes a good reputation and good old-fashioned hard work to ensure that the best candidates are recruited to your organization. Here are 10 employee recruitment tips to consider […]


Great Matches = Great Hires! Here’s How to Get Yours.

| HR and Management Tips

employment agency

  Employers don’t have to go it alone when it comes to their hiring their workforce. In fact, using the support of an outside party, like an employment agency, can deliver big benefits – cost savings, time savings, expertise, better candidate matches and better hires. Because of the benefits they offer, it’s no surprise that […]


Make Your Job Posting Stand out with SEO and SEM (Webinar)

| HR and Management Tips

job applicants waiting for an job interview

(This is a guest post by Ira S. Wolfe of Success Performance Solutions.)   For decades, posting a job opening was a relatively simple task­. All a recruiter had to do was share the job description across the appropriate channels and candidates came pouring in. Today, the competition for talent is fierce and writing content […]


10 Emerging Jobs for College Grads

| Career Tips

emerging jobs

Another year, another round of college graduates who will soon be seeking employment. The University of California San Diego Extension has released their annual list of the top 10 emerging jobs in the U.S. for college grads. Using employment projection data from labor-market data company Emsi, the short list was compiled by combining the highest […]


Closing the Skills Gap with Apprenticeship Programs

| Career Tips HR and Management Tips

apprenticeship programs

As more Baby Boomers retire, the skills gap continues to plague many states across the country. Some employers are looking to apprenticeship programs as one way to secure their next generation of employees. According to the National Skills Coalition, close to half of all jobs in the state of Connecticut are considered ‘middle skill’ – […]